Customer Service Executive - #1099884

1.     Primary Responsibilities

• Support the sales department in close consultation with the sales team to ensure that all sales and marketing support tools including but not limited to catalogs, files, stationery and properly organize and available.
• To support the sales dept in selection of products to meet customer needs.
• Familiar with standard concepts, practices and procedures within a particular field.
• Handling of all telephone enquiry and assist in the preparation of simple quotation to customer with support from the sales team.
• Co-ordinate with internal team: purchasing, service, logistic side to fulfill customer requirements.
• Expediting and monitoring to ensure on time deliveries.
• Process sales order entry using SAP.
• Using ERP system for stock checking.
• Organizing and ensuring proper update of all our customer record including seal installation.
• Assist the company in organizing exhibition and training.

2.         Position Requirements

• Must have initiative and be able to work in a team environment or independently
• These are Pro-Active role which requires being a meticulous, multi-tasks and self-motivated team member.
• Required to possess good communication skills and be proficient with Microsoft Office software applications.
• Minimum O-level equivalent or Diploma in related aspect.

3.     Attitude / Working Style

• Driver of excellence in own work with constant passion to strive and excel, and working closely and establishing good rapport with colleagues / employees.
• Willingness to accept new challenges and strive to achieve the goals set forth.
• Participate in continuous learning and personnel development.
• Internal and external customer oriented (e.g. short response times, appropriate back-up solutions, continuous information flow).
• Efficient and resilient working style (e.g. ability to prioritize and schedule work to ensure deadlines are met, working overtime during transient peak periods, ability to manage stress tolerance level).
• Understanding of overall company’s business direction, market overview and customers’ expectations.
• Has a “coachable” attitude and willingness to integrate into the EagleBurgmann culture as set out in the “Leading Principles”.