Technical Support (Japanese Speaking) - #1099816

• Company: Japanese Organization

• Location: Bukit Batok (Nearest MRT Station)

• AWS + VB + Allowances

• Training provided for entry level candidates

Job Description:

Our client, a Japanese leading company in field of Abatement and VOC device, and scrubber systems, is looking for a Technical Support who can start working immediately.

• Support site managers and site members for any technical issues relating to scrubber

• Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site

• Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)

• Understand CMS/SCADA system, assist site managers to setlte the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)

• Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs

• Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs

• Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with3rd party vendor if necessary)

• Manage claim reports issued by site managers

• Follow up claim cases, assist the communication between site manager and TS Dept.

• Gain information from site and answer questions raised by TS Dept

• Keep record of claim parts shipment

• Help site managers to check parts code with Japan

• Make DRE report (including DRE rate calculation)

• Risk assessment & safety related issue

• Investigating onsite accidents and implementing corrective measures.

• Organizing activities to boost WSH awareness.

• Daily & Weekly Report

• Document Translation & Email Translation

• Interpretation for meeting, training or any other company activities

• Any other ad-hoc works

Job Requirements:

• Proficient in Japanese in writing and speaking to liaise with Japanese HQ

• Mandarin speaking ability to communicate with clients in Mandarin speaking countries

• Minimum Diploma in Engineering.

• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers

• Experience in Semiconductor Fab and Service Audit will be an advantage

• Good understanding & knowledge of semiconductor facilities & processes will be an advantage

• Willing to travel daily to various sites

• Must be self-driven, energetic, resourceful, and good leadership

• Meticulous and timely in documentation

• Able to project strong, positive image of self and company

• Team player with good communication skill

• Responsible, independent with excellent customer service skill

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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