Outlet Manager (5 Days work week) - #1099783

YOUR RESPONSIBILITIES 

Outlet Operational Excellence:

1. Operational Standards and Customer Experience:

• Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.

• Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.

2. Team Leadership and Implementation:

• Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.

• Ensure the outlet's functionality and equipment are maintained optimally.

3. Customer Engagement and Communication:

• Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.

• Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.

4. Reporting and Feedback:

• Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.
   

Safety Compliance and Manpower Management:

1. Compliance and Risk Control:

• Conduct scheduled food audits accurately, ensuring compliance with operational, safety, and hygiene regulations.

• Enforce adherence to First-In-First-Out and First-Expiry-First-Out guidelines for food and ingredient usage and sales.

• Communicate and ensure team members follow safe work procedures, maintaining compliance with SFA guidelines and Stuff’d SOPs for food safety.

2. Resource Planning and Team Management:

• Forecast resource and manpower needs, planning weekly schedules based on business requirements.

• Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.

•  On-the-job training for new employees.

3. Leadership and Performance Management:

• Lead, motivate, and train team members, fostering morale and facilitating succession planning.