Technical Field Engineer - #1099553

About Unisys:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.

Technical Field Engineer

Client Location- Changi Airport (T1 to T4), Singapore.

Job description:

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance with SLA commitments.

• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.

• Create / update and track ticket in ticketing tool to closure observing SLA commitments.

• Escalate, when necessary, in accordance with escalation matrix.

• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

• Liaise and work closely with customer to address service concerns and to solve technical problems.

• Work with technical team to resolve more advanced issues when necessary.

• Perform Install / Move / Add / Change (IMAC) activities as tasked.

• Ensure all material are properly documented and handed over during shift changes.

• Perform any ad-hoc duties as assigned ·Build sustainable relationships and engage customers by taking the extra mile.

Key Qualification:

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent.

• Minimum 2 years of hands-on technical experience.

• Relevant experience in IT system support and hardware maintenance.

• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage.

• Basic knowledge in Networking and Database management will be added advantage.

• Airport operations background will be added advantage.

• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges.

• Ability to work responsibly, independently and in a team.

• Able to interact with all levels of people and work under stress.

• Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc.

• Training will be provided.

Working hours:

• Rotating 12 hours shift or as assigned.

• Current shift pattern: 3 days' work shift followed by 2 days' rest; 2 days' work shift followed by 3 days' rest.

• 2 months day shift, followed by 2 months night shift.

If you are interested, kindly share your updated resume to [email protected] and along with the below required details.

Name:

Experience:

Citizenship/PR:

Flexibility in Shifts:

Current Company

Current Salary:

Expected Salary:

Notice Period:

Job location- Changi Airport (Yes/ No):