Train Service Controller, Thomson-East Coast Line (TEL) - #1099527

Responsibilities

• Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times.

• Regulate and monitor train services closely in accordance with train timetable.

• Make logical decisions and cater necessary service adjustment to meet passenger needs.

• Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner.

• Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service.

• Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations.

• Inform relevant maintenance staff on equipment faults so that recovery actions can be taken.

• Manage and control all work possessions and track access according to prescribed rules and procedures.

• Assist premise owners to facilitate access rights of TEL premises for authorised external personnel (e.g. contractors).

Qualifications & Work Experience

• Diploma in Engineering or equivalent.

• Able to perform rotating shift work including working on weekends and public holidays.

• Familiar with Operations Control Room environment will be an added advantage.

• This is a non-executive position.

Skills

• Able to operate computer-based control systems.

• Able to work independently as well as in a team environment with individuals of diverse background.

• Positive, open-minded, meticulous and alert.

• Highly motivated and ability to work under pressure and handle stress.

• Able to think strategically and analyse systematically to make sound and safe decisions.

• Ability to handle emergency situation in a calm and swift manner.