Account Manager - #1099398

Summary of Job Purposes

Job Summary:

As an Account Manager, you will steer the short, mid and long term commercial strategies of your overseas clients’ portfolio in accordance with the company strategy and 5-year plan.

Your primary targets will be:

-to increase Safran Helicopter Engines business, sales and market share

-to foster the loyalty of your customers, notably through the signature of service contracts

-to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market

-(up to 50% of the activity in the field – overseas, mainly in Asia)

To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.

Job Description:

-Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months

-Lead all commercial negotiations in your market with existing customers & partners

-Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI’s, etc.

-Pilot the cash collection from customers

-Participate in continuous monitoring of internal controls where necessary and ensure compliance

-Participate to all improvement initiatives with the rest of the department and other company departments

-Propose best commercial solution according to situation and customers’ needs, in compliance with the contractual agreements and company commercial policies

-Draw up commercial offers factoring in the company’s commercial policy

-Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)

-Ensure overall Contract execution and contractual deliverables

-Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders

-Build up and manage 12 months sales forecast and ensure sales objectives are being followed

-Maintain and develop strong relationship with existing customers

-Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers

-Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies

-Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.

-Pilot contract renewals and lead all offers and contract reviews

-Leader for customer satisfaction through feedbacks and customer surveys

Education & Experience:

- Bachelor degree or equivalent

- 5 years of working experience or more, preferably in the rotorcraft industry or in the aviation industry

Specific Skills and Knowledge Requirements:

- Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required

- Strong interpersonal & communication skills

- Strong business acumen with good data and analytical skills

- Strong negotiation skills

- Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage

- Microsoft Office knowledge is required (Excel, Powerpoint, Word)