Resident Engagement Officer (Frontline) @ Tengah / Up $3700/ Contract - #1099340

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre at Tengah Building Service Centre (Bukit Batok)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

·         Provide high quality of customer service and professionalism in managing consumers feedback and enquires

·         Actively collaborate with stakeholders to investigate complex cases and feedback on the Centralised Cooling System (CCS)

·         Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely

·         Take ownership of cases by following through effectively and actively close each case

·         Provide regular records and updates of cases in systems and reports

·         Any other ad-hoc duties as assigned

Job Requirements

·         At least 2-3 years of experience in customer service

·         Excellent verbal and written communication skills

·         Problem solving skills to creatively resolve feedback and issues

·         Interpersonal skills to relate cordially with different classes of people

·         Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision

·         Willing to standby to work on weekends where required

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. 

Contact Number: 9154 2691 

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