Executive (Patient Relations & Feedback Management) REF:HXP #Immediate - #1099150

Job Description:

• Mainly handle company feedback channels, including feedback forms, email and feedback hotline

• Identify, liaise with stakeholders, propose and facilitate resolution of issues / feedback

• Maintains the summary log of feedback – complaints, suggestions, appeals, etc

• Compilation of monthly feedback reports and organize monthly service quality meetings

• Development of service quality meeting agenda and minutes taking

• Work closely with relevant departments to support their quality service drive

• Any ad hoc duties as per assigned

Requirement:

• Degree in Professional Communication/ Business Management/ Business Administration or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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