Customer Service Officer (Bedok / 5.5 Days) - #1098963

About Company

Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.

Job Description

• Customer service, products issues and support the front counter.

• Attend to customers, handle the queries from the Service Hotline as well as from emails.

• Respond and resolve customers’ queries related to products, spare parts, service schemes and schedule service appointments

• Liaise and coordinate with Authorized Service Contractors, In house technicians, etc. to resolve issues arising from customers. - Assist to perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.

• To conduct weekly and annual parts stock count.

• Retrieve and deliver spare part to Customer Care Counter.

• Front counter duties, including, but not limited to spare parts sales over walk in, Bring in Repair, Repair collection and Redemption.

Job Requirements

• At least a O-Level academic qualification.

• Having some customer service and/or call center or similar working experience.

• Excellent communication skills and good interpersonal skills.

• Possess basic computer skills.

• Good stamina and good personality and customer-oriented.

• Excellent time management skills, able to prioritize work, attention to details and problem solving skills.

• Ability to work under pressure and manage customers’ expectations.

Compensation

• Work location: Bedok, Singapore

• Within walking distance from Bedok MRT Station

• Working hours: Monday - Friday (9am - 5pm), Saturday (9am - 2pm)

• 1 year renewable contract

• AWS

• Annual leave

• Medical and other benefits