Customer Service Coordinator | Healthcare (12 months) - #1098870

Responsibilities:

• Verify PO pricing and entering of Sales Order into SAP/Oracle system

• Process, track and monitor Customer Orders effectively and accurately

• Monitor daily Backlog status

• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status

• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation

• Coordinate with Finance team for accurate invoicing

• Provide professional response to customer’s phone and or email enquires

• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship

• Attending and answering to Customer phone calls/emails

Requirements

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.

• Proficiency in using SAP or Oracle systems for order entry and processing.

• Strong ability to verify pricing and manage order details accurately.

• Previous experience in order processing, tracking, and managing shipments is preferred.

• Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.

• Ability to professionally respond to customer inquiries and maintain strong customer relationships.

• Singaporeans only.