System Support Engineer (L2 and above, End User) (ID: 677740) - #1098806

We are seeking a proactive and skilled IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests.

• Perform preventive maintenance and system pre-checks to minimize disruptions.

• Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary.

• Communicate effectively with users during operational disturbances and provide clear guidance.

• Contribute to knowledge management by documenting known issues and workarounds.

• Support 2nd and 3rd line teams in problem identification and resolution.

• Ensure compliance with information security policies and procedures.

Qualifications &Skills:

• Proven experience in IT support or a similar role.

• Strong problem-solving skills and customer service orientation.

• Familiarity with ITSM tools and knowledge management systems. Understanding of ITIL processes and security best practices.

• Experience working in a global IT environment. Ability to work independently and in a team.

• Strong communication and documentation skills.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

EA License NO.: 01C4394

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