Senior Application Support Analyst (Bank) - #1098583

(1-year renewable contract under GMP, with possibility of conversion to internal headcount depending on performance) 

Responsibilities  

• Application monitoring responsibilities

  • Define and implement in coordination with the build team the needed application monitoring.

  • Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

  • Support overnight batches which take place during the Singapore morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

  • Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

  Incidents and Requests management (business users and others IT teams)

  • Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)

  • Analyze and manage incidents/problems/requests. 

  Problem management and continuous improvement

  • Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.

  • Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

  • Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Requirements  

• Minimum 8 years experience in application support activity (in capital markets IT is a plus)

• ITIL certification

• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO system & of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

• 2+ years experience with IT applications handling valuation, reconciliations, payments and confirmations.

• Proven experience in technical proficiency with strong skills in SQL

• High level of proficiency in unix/linux scripting.

• SLA & KPI management, client communication & interaction

• Predictive analysis, consulting, escalation management

• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M

• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

• General banking and finance understanding and knowledge

Work hours : 8:45am – 6:30pm SGP time | Week-end support on demand.

Client industry: Bank | Nearest MRT – Labrador Park 

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232 

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).   

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. 

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.