Frontline Customer Services - #1098575

Job Responsibilities:

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services. 

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition

2. Register and enroll visitors facial recognition efficiently and accurately

3. Provide efficient queue management and crowd control where needed

4. Protect and maintain accurate and updated visitor records according to PDPA requirements

5. Key management including issue, return and accounting for all keys on a daily basis

6. Able to multitask and to work fast

7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies. 

8. Monitor attendance and prepare report as needed. 

9. Comply and adhere to SOPs, policies, guidelines and processes

10. Flexibility to change roster should there be a need to. 

11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

12. To participate in digitisation exercises, organising files and documents as necessary.

Salary:

• Up to $2700 + PB

Period: 

•  2 years contract (renewable)

Working Hours:

• Mon – Fri: 8am to 5:30pm

Location: 

• Hillview Link (near Cashew MRT)

Job Requirements:

• Min GCE O level/ N level with relevant concierge experience

• Min 1 year call centre/ customer service/ front desk experience

• Track record for excellent Customer Service 

• Able to learn quickly and adapt to changes. 

• Good interpersonal and communication skills 

• Good command of English (written and spoken) to liaise with native English-speaking customers.

• IT savvy and familiar with common software.

• WSQ certification in customer service is an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg