Eldercare Programme Executive - #1098312

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

• Coordinate the collection, cremation, and burial arrangements of the deceased in collaboration with appointed external Funeral Directors.

• Maintain a high level of sensitivity and professionalism while liaising with families and service providers.

• Create, maintain, and regularly update accurate case files and the database of Afterlife Memorial Service (AMS) members.

• Ensure proper documentation and confidentiality of all records.

• Manage the AMS Hotline and serve as the first point of contact for reported cases.

• Conduct timely follow-ups and provide necessary assistance and guidance to affected families.

• Compile and prepare required supporting documents for submission to relevant government agencies.

• Ensure compliance with regulatory requirements and timelines.

• Prepare and submit monthly reports detailing AMS case activities and status updates for internal review and audit purposes.

• Be available for after-hours and weekend case activations, based on a rotational standby schedule.

• Provide logistical and operational support for the Charity’s events and community outreach activities as required.

Requirements

• Minimum Diploma in Social Work or related disciplines.

• At lease 2 years of relevant experience.

• Mature, independent and compassion in eldercare.

• Good understanding of Social Service and VWO settings.

• Proficiency in relevant software applications for documentation and reporting.

• Must possess own vehicle. Transport allowance will be provided.

• Good command of spoken and written English.