Customer Service Administrator (REF: GCL) - #1098113

Responsibilities:

• Manage monthly principal service billings and ensured timely submission.

• Handle all incoming phone calls, emails, and faxes promptly and professionally to maintain excellent customer service standards.

• Plan and coordinate daily deliveries and collections, optimizing schedules for efficiency.

• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes with accuracy and adherence to internal controls.

• Follow up and respond promptly to customer backorders, contracts, enquiries, and service requests.

• Collaborate closely with internal departments (Warehouse, Operations, Sales, Engineering, and Finance) to resolve customer issues and streamline operations.

• Ensure strict conformance to required Standard Operating Procedures (SOPs).

• Manage daily invoice scanning and digital documentation for streamlined record-keeping.

• Monitor outstanding payments and followed up with key customers to ensure timely invoice settlements.

• Provide administrative support for team members when needed.

Requirements:

• Minimum ‘O’ Levels and above

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

• Possess sense of urgency and able to work in fast-paced environment

Interested candidates, please click apply or send your CV over to [email protected]

Cherilyn Lim Min Hui (Ms.)

CEI Reg No:. R25128659

Office Tel nos. 6385 6696

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