Business Development Manager - #1097692

Main Responsibilities

• Full ownership on Diamond & Jewellery Sales & Customer Service Department

•  Market Research & Analysis

o   Conduct market research to identify new business opportunities and emerging trends in the freight forwarding industry, particularly in the Jewellery, Diamond and Commodities sectors.

•  Business Development:

o   Develop and execute strategies to acquire new clients and expand existing accounts.

o   Build and maintain strong relationships with key stakeholders, including clients, partners, and suppliers.

•  Client Management:

o   Serve as the primary point of contact for major clients, addressing their needs and resolving issues promptly.

o   Monitor client satisfaction and work to improve service delivery and customer experience.

•  Strategic Planning:

o    Develop and manage a strategic business plan to achieve sales targets and business objectives.

o    Identify and implement opportunities for process improvements and operational efficiencies.

•  Reporting and Analytics:

o Track and report on key performance indicators (KPIs) and business metrics.

o Provide regular updates to senior management on business development activities and outcomes.

• Participating in Regional Jewellery Exhibitions (ie Hong Kong, Malaysia, Dubai, Sharjah)

• Travelling as and when required for overseas business trips and events.

• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements

• Degree in Business/ Supply Chain/ Logistics or equivalent.

• Minimum 3–5 years of experience in a business development or sales

• Knowledge in Freight Forwarding / Logistics Industry a plus but not a must.

• Strong understanding of international shipping, Incoterms, customs regulations, and logistics solutions a plus but not a must.

• Successful track record of surpassing revenue milestones

• Excellent communication, negotiation, and presentation skills.

• Strong interpersonal and people management skills.

• Good command of spoken and written English.

• Ability to work independently and manage time and priorities effectively.