School IT Technical Support Executive (Polytechnic) - #1097587

This position will start off as 11 months contract.

Location:
Nanyang Polytechnic (At Yio Chu Kang)

Responsibilities:

• Provide first and second level technical support to Leaners and Staff through various communication channels (Microsoft team, phone, email and in person).

• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and other peripherals.

• Escalate complex technical issues to higher level support teams as necessary and follow up on their resolution.

• Assist with operating system preparation, installation, configuration, and maintenance of software applications.

• Troubleshoot network connectivity issues, including wired and wireless networks.

• Set up and manage user accounts, access rights and permissions.

• Collaborate with other IT team members to address major IT projects and infrastructure improvements.

• Create and update technical documentation, knowledge base articles, and standard operating procedures.

• Ensure data security and privacy by adhering to company policies and best practices.

• Provide excellent customer service and maintain a positive attitude while assisting end-users with their IT-related needs.

Working Hour:

Mon to Fri: 8.30am to 6pm

Salary:

$3080

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182