Servicing Manager - #1097571

Job Summary: 
Oversee and manage a team of technicians to ensure efficient servicing, repair, and maintenance of a wide range of appliances. Responsible for daily operations, customer satisfaction, team performance, and process improvement to support the company’s service excellence. 

Responsibilities: 

• Lead and mentor a team of service technicians handling a range of household and electronic appliances including air-conditioners, refrigerators, washing machines, ovens, heaters  and etc. 

• Plan, schedule, and coordinate daily maintenance and repair jobs to ensure timely and efficient service delivery. 

• Provide hands-on support and technical guidance to technicians, especially for complex troubleshooting or installations. 

• Monitor job progress, resolve on-site issues, and ensure high standards of workmanship. 

• Maintain strong communication with customers, addressing enquiries and complaints professionally to ensure customer satisfaction. 

• Oversee safety compliance and implement workplace safety practices in all service operations. 

• Manage inventory of tools, equipment, and spare parts; liaise with suppliers to ensure timely availability of materials. 

• Track service performance metrics and generate regular reports for management review. 

• Identify areas for operational improvement and contribute to process enhancements and training needs. 

Requirements: 

• Minimum Diploma in Electrical, Mechanical, Electronics Engineering, or a related field. 

• At least 3 years of experience in appliance servicing, repair, or maintenance across HVAC, white goods, or similar categories. 

• Strong leadership, planning, and communication skills. 

• Technical knowledge in troubleshooting and repairing a wide range of appliances. 

• Ability to work independently and as part of a team in a fast-paced environment. 

• Candidates with no experience are welcome to apply as trainees.