Customer Service ( Japanese Logistics MNC/ Export Import/ Air Shipment) - #1097486

Responsibilities:

• Act as single point of contact for Airfreight Import

• Manage internal and external customers for the movement of import shipments

• Follow up on urgent shipments pro-actively

• Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales

• Ensure that customers’ expectations are being met and mapped in SOP

• Regular Business Review with Customers – MBR or QBR

• Perform ad hoc tasks as assigned by Immediate Superior

• Perform End to End Process which include Billing

• Follow up with Customer on any Billing Disputes

Requirements:

• Experienced in Airfreight Import

• Able to communicate verbal and written

• Good working attitude

• Able to work with different levels of stakeholders

• Able to work on weekends if required

• Able to use Microsoft Excel for Reporting

HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.

Last drawn salary
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