Customer Service Executive (Spare Part/Customer service/ East) - #1097460

Customer Service Executive

Location: East, Singapore
Working Hours: Monday to Friday, 8.30am - 5.30pm
Salary: Up to $3,300 +Bonus + Fixed Transport Allowance + OT

Our client is a leading regional company specializing in the distribution of air-conditioning spare parts and customer support services across Asia. They are looking to hire a Customer Service Executive to join their dynamic team.

Key Responsibilities

• Provide prompt and quality customer service via email and phone.

• Manage customer enquiries efficiently and escalate unresolved issues when necessary.

• Handle end-to-end sales order processing and ensure accurate order fulfilment.

• Allocate stocks and arrange deliveries for customer orders.

• Conduct regular customer follow-ups and meetings to maintain strong relationships.

• Resolve issues and provide proactive solutions for value-added customers.

• Generate and consolidate monthly reports for internal and client review.

• Work closely with internal teams to ensure timely issue resolution.

• Recommend and promote new product offerings to existing customers.

• Support ad-hoc tasks and special projects as assigned.

Requirements

• Diploma in any discipline.

• Minimum 2–3 years of relevant experience in order processing, customer service, and delivery coordination.

• Strong communication and interpersonal skills with a customer-centric mindset.

• Proficient in handling enquiries and claims through email and phone.

• Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP

Next Step:

•Interested applicants may email your resume to [email protected] with your latest updated resume

•Only shortlisted candidates will be contacted

EA License No. – 23C2060 |EA Registration No. - R2092390