Customer Service Officer (FULL-TIME) - #1097439

About the role

This is an exciting opportunity to join the customer service team at Fitness First Singapore as a Customer Service Officer. You will be the first point of contact for our members, providing them with exceptional service and support. Your role will involve handling inquiries, addressing member concerns, and ensuring a positive experience for all those who interact with our brand.

What you'll be doing

• Responding to customer inquiries and requests via phone, and in-person interactions

• Providing clear and helpful information to members about our facilities, services, and policies

• Resolving customer complaints and issues in a timely and professional manner

• Updating customer records and maintaining accurate documentation

• Assisting with the coordination of member events and activities

• Contributing to the continuous improvement of our customer service processes and standards

What we're looking for

• Previous experience in a customer service or client-facing role, preferably in the fitness or hospitality industry

• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of customers

• Strong problem-solving and conflict-resolution skills to handle customer inquiries and concerns effectively

• Proficiency in using customer relationship management (CRM) systems and other relevant software

• A genuine passion for providing exceptional customer service and a commitment to contributing to a positive team environment

• Fluency in English, computer literacy with good knowledge of Microsoft Office to perform administrative duties

What we offer

At Fitness First Singapore, we are committed to creating an inclusive and supportive work environment that empowers our employees to thrive. We offer a range of benefits, including:

• Comprehensive health and wellness benefits, including gym membership discounts

• Opportunities for career development and ongoing training

• A collaborative and dynamic work culture that values teamwork

About us

Fitness First Singapore is a leading provider of premium fitness and wellness services, with a network of state-of-the-art gyms across the country. Our mission is to inspire and empower our members to lead healthier and more active lifestyles. As an organisation, we are committed to creating an inclusive and supportive environment for our employees, where they can grow, thrive, and contribute to the success of our brand.

Apply now to join our dynamic team and be a part of our exciting journey!