Assistant Manager / Manager, Loss Prevention - #1097203

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for gathering information/data on losses/shrinkages and engage businesses by proactively detecting, reporting and investigating the root cause to provide feasible preventive measures and action plans to reduce loss of revenue to the businesses.

This role is based in Tampines.  

Key Responsibilities

• Develop and maintain effective loss prevention processes, procedures, and SOPs to safeguard company assets, ensuring regular evaluation and continuous improvement.

• Implement strategies to deter, detect, report, and investigate preventable losses, using data analytics and video analysis to identify trends and mitigate risks.

• Provide expert advice and support to business units on security measures and shrinkage control.

• Drive loss prevention awareness and foster a prevention-focused culture through regular staff engagement, training, and knowledge sharing.

• Lead and manage the loss prevention team, setting clear objectives, monitoring performance, and providing coaching and mentoring to build team capabilities.

• Design and deliver structured training frameworks and programs to enhance departmental effectiveness.

• Conduct and lead investigations into serious incidents or concerns, including whistleblower and “speak-up” cases.

• Prepare regular reports for internal audit and management, providing insights on risk areas and recommendations for action.

• Represent the loss prevention function in cross-functional meetings, sharing updates and addressing key issues.

• Leverage technology to streamline processes, improve operational efficiency, and support proactive loss prevention.

• Oversee and ensure compliance of third-party security vendors with business and contractual standards.

• Promote a team culture grounded in trust, professionalism, and continuous improvement.

• Perform other duties as assigned to support the function’s objectives.

Qualifications

• Minimum 5 years of relevant experience in retail loss prevention; background in police or law enforcement is an added advantage.

• Good understanding of retail operations and effective loss prevention strategies.

• Great investigative abilities with sound knowledge of penal code offenses, evidence handling, and familiarity with security operations and police procedures.

• Solid analytical and problem-solving skills.

• Demonstrated leadership and supervisory capabilities with a decisive and consistent management style.

• Excellent written and verbal communication, as well as presentation skills.

• Proficient in Microsoft Office applications.

• High level of energy, good work ethic, and a commitment to continuous improvement in a fast-paced, evolving environment.

• Able to work independently and collaboratively within a team when necessary.