Front Desk cum Admin [Queenstown] - #1097165

Join Our Team: Customer Service Officers Wanted! Embrace a Dynamic Role and Make a Difference in Customer Satisfaction!

Job Responsibilities:

• Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system

• Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure

• Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers

• Conduct operational checks and replenish collaterals at the service center each day

• Collect, certify, and manage documents received from customers. Ensure filing and administrative organization

• Respond to telephone and email inquiries

• Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments

Job Requirements:

• Minimum GCE O level with 1 to 2 years of customer service experience

• Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background

• A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

• Mondays to Fridays (8.30am - 6:30pm)

• Queenstown MRT

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi