Retail Assistant (Orchard) - #1097164

The Retail Sales Assistant plays a vital role in driving store sales, delivering exceptional customer service, and supporting operational efficiency. This position also contributes to store-level innovation and productivity efforts. To ensure a seamless omnichannel customer experience, the Retail Sales Assistant is responsible for managing in-store order fulfilment and providing timely, accurate service across all customer touchpoints.

Key Responsibilities

• Engage proactively with customers to promote and sell products while delivering a positive, professional experience

• Generate new business opportunities through walk-in traffic and phone enquiries

• Maintain consistent service excellence in line with company standards

• Address customer queries and resolve complaints promptly and courteously

• Support day-to-day store operations, including invoicing, packing, stock replenishment, receiving deliveries, and conducting inventory checks

• Uphold high standards of cleanliness and visual merchandising to ensure a well-presented store environment

Qualifications & Requirements

• Minimum qualification: ITE / Diploma / Degree

• Strong communication and interpersonal skills

• Fluent in spoken and written English

• Prior experience in customer service or retail