Junior IT Support Specialist - #1097113

Job Responsibilities:

IT & Technical Support

·        Serve as the first point of contact for internal IT-related issues, providing technical assistance to users.

·        Troubleshoot basic hardware and software issues such as printer malfunctions, network connectivity, and email access.

·        Assist users in resolving login and system access problems.

·        Escalate more complex IT issues to senior support teams when necessary.

·        Document common IT issues and resolutions to improve response times and efficiency.

Documentation & Inventory Management

·        Maintain accurate IT asset inventories (hardware, software licenses, peripherals).

·        Document system configurations, network diagrams, and change logs to ensure audit readiness.

·        Manage IT procurement records, including purchase orders, warranty details, and disposal certificates.