Service Advisor Cum Sales - #1097025

Job Scope:

-Handling of customers complaints and issues.

-Provide quotations for all service repair works and close sale.

-Monitor the progress of repair/service and keep customers updated on the repair service issues.

-Liaise with Service operation/technicians for all repair/customer service issues.

-Liaise with suppliers for parts purchases and assist in inventory of spare parts.

-Assist Operation Manager in all service related matters, including the planning and allocation of service resources.

-Coordinate with customers for technical issues to meet customer technical requirements.

-Administer all documentation pertaining to costing, repair quotation and vehicle history files.

-Assist customers in checking-in and out of their vehicles from the workshop.

-Attend to phone calls and drive-ins to address any customer concern.

-Any other ad hoc duties assigned.

Requirements:

*GCE 'O' or 'N' Levels / NITEC in Automotive Technology.

*If no prior experience, the candidate must be a fast learner and able to work in a fast-paced environment.

*At least 2 years of customer service experience and work in automotive industry.

*Strong inclination to achieve customer satisfaction through delivering excellent service.

*Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues.

*Good communication and interpersonal skills.

*Able to start immediately or able to start work in short notice

*Willing to work on Saturdays, Sundays, and public holidays, with a weekday off. Available to work 5.5 days per week.

*Please note that the job is in a car workshop environment and there is no air-conditioning.