Full-Time Bubble Tea Service Crew (Sembawang Shopping Centre) - #1097005

KEBUKE is a premium bubble tea shop dedicated to crafting authentic and delicious drinks with the finest ingredients. We pride ourselves on delivering exceptional customer service and creating a welcoming atmosphere for our customers. We are looking for enthusiastic and reliable individuals to join our team full-time at our outlets @ Sembawang Shopping Centre! If you are passionate about bubble tea and thrive in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities

• Provide excellent customer service, including taking orders, answering questions, and handling transactions.

• Prepare and serve drinks and pastries, including brewing tea, cooking pearls, and crafting drinks according to company standards and procedures.

• Assist with opening and closing duties, such as cashiering, setting up equipment or cleaning.

• Operate the point-of-sale (POS) system to process payments accurately.

• Manage daily cash reconciliation and report discrepancies.

• Follow operational procedures, such as shift handovers and reporting issues to supervisors.

• Ensure knowledge of menu items and stay updated on promotions, seasonal items, or changes to the menu.

• Support promotional activities or events when needed.

• Handle feedback or complaints in a professional manner, escalating them to management if necessary.

• Maintain quality control to ensure consistency in taste and presentation of cakes, teas and toppings.

• Maintain cleanliness and organization of the store, including equipment, utensils, workstations and dining areas.

• Follow food safety and hygiene standards as required by Singapore regulations.

• Restock ingredients and supplies as needed.

• Uphold company policies and ensure a positive experience for every customer.

• Collaborate with team members to maintain a smooth workflow during peak hours.

• Dispose of waste properly and perform regular deep cleaning tasks.

Qualifications:

• Previous experience in food service or retail is a plus but not required, training will be provided!

• Applicants with basic food hygiene certification are preferred. Otherwise, arrangements will be discussed.

• Friendly and approachable personality with strong communication skills.

• Ability to work in a team, in a fast-paced environment and handle multiple tasks simultaneously.

• Reliable and punctual with a strong work ethic.

• Willingness to learn and adapt to new processes.

• 6 days workweek, must be available for full-time shifts, including weekends and holidays.

We regret to inform that only shortlisted applicants will be contacted.