LEAD DENTAL RECEPTION - #1096377

Salary Package: $2,800 - $3,500 (salary will commensurate with experience accordingly)

Working Hours: 5.5 Work Days, 44 hours

Work Location: Orchard, Central Region

Job Highlights:

Immediate Positions Available

Accessible location, 10 mins walk from Orchard MRT

Benefits: Performance Bonus, Reward Incentives, Medical, Dental, and Insurance

Duties and Responsibilities:

• Greet and register patients and promptly inform the respective doctors upon their arrival.

• Handle patient inquiries and provide assistance when needed.

• Attend to phone calls, messages, and email inquiries, addressing patient concerns and providing necessary information.

• Schedule, reschedule, and confirm appointments for the following day, ensuring the appointment book is filled.

• Collect and process payments accurately from patients.

• Managing patients’ insurance claims and Chas and Medisave submissions.

• Take charge of reception stocks tally and tracking.

• Coordinate with laboratories for case collection and follow up on outstanding cases.

• Proactively reach out to patients to fill available appointment slots.

• Adhere to established procedures for the opening and closing of the clinic each day.

• Retrieve patient folders for daily appointments to ensure a smooth workflow.

• Maintain a tidy and presentable reception area and clinic environment.

• Participate in staff meetings and task force activities to contribute to the clinic's overall efficiency.

• Manage the receptionist team, dentists, and our referral clinics.

• Assist with ad hoc tasks assigned by the management.

Job Requirements:

• Diploma or at least ‘O’ level with several years of relevant experience.

• At least 2 years of relevant experience in dental or healthcare industry.

• Able to conduct training for receptionist.

• Possess strong communication skills and leadership skills.

• Able to multi-task, problem-solve and manage time efficiently.

Benefits:

• Competitive salary and performance-based incentives.

• Supportive and friendly work environment.