IT System Engineer - #1096122

Our Company

Huddle Solutions Pte. Ltd. Is an IT Services Company that offers comprehensive technology solutions tailored to businesses of all sizes.

Overview

As an IT Operations Engineer with a focus on support, you will play a pivotal role in ensuring the smooth operation of our IT systems and providing technical assistance to our clients. You will be responsible for managing day-to-day IT operations, including system monitoring, troubleshooting technical issues, and implementing solutions to enhance system performance and reliability. Additionally, you will serve as the first point of contact for end-user support, resolving IT-related problems and inquiries in a timely and professional manner.

Key Responsibilities

• Monitor and maintain the health and performance of IT systems.

• Respond to and resolve technical issues reported by end-users via phone, email, or ticketing system, providing exceptional customer service and support.

• Install, configure, and troubleshoot hardware, software, and peripheral devices to ensure optimal functionality and usability.

• Collaborate with cross-functional teams to plan and implement IT projects, such as system upgrades, migrations, and deployments.

• Document system configurations, processes, and procedures to ensure accurate and up-to-date documentation.

• Provide training and guidance to end-users on IT best practices and procedures to enhance their technical proficiency and productivity.

• Other ad-hoc IT tasks as required.

Benefits

• Work from Home – Remote work is permitted when on-site presence is not required by the client, subject to project needs and client expectations.

• Continuous Learning Opportunities - Learning never stops at Huddle. Whether it's through hands-on experience, training programs, or mentorship opportunities, we're committed to helping you expand your knowledge and expertise in a variety of disciplines.

• Innovative, diverse Projects & Challenges – From infrastructure management to network security, cloud computing to AI, our projects span a wide range of disciplines, giving you exposure to different areas of IT and allowing you to explore your interests and discover new passions along

the way.

Required qualifications

• Have a “Can-do” attitude.

• Ability to work effectively in a fast-paced environment and prioritize tasks based on urgency and impact.

• Proven problem-solving skills, with a proactive and customer-focused approach to IT support.

• Familiarity with ITIL framework and best practices for incident, problem, and change management.

• Familiar with Microsoft 365 ecosystem. (Exchange, OneDrive, SharePoint)

• Diploma in Computer Science, Information Technology, or related field.

• 3+ years of experience in IT operations or helpdesk support role.

• Strong knowledge of operating systems (Windows, macOS), networking protocols, and hardware components.

• Experience with helpdesk ticketing systems and remote support tools.

• Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.

• Handle other ad-hoc IT and infrastructure duties as assigned.

• Madarin-speaking candidates required to interface with Clients.