Parts, Assistant Manager (Spare Part/Customer service/ East) - #1096061

My client is a leading regional company specializing in air-conditioning spare parts distribution and customer support services across Asia.

• Position : Customer Service Assistant Manager (Head of Department)

• Working Schedules : Monday - Friday, Office Hours

• Remuneration : Up to $5,000 + VB + AWS and Fixed Transport Allowances

The Customer Service Assistant Manager is responsible for leading a team that ensures smooth coordination of order processing, delivery operations, and customer satisfaction. The role requires managing day-to-day service activities, solving escalations, supporting internal teams, and improving service processes to ensure timely delivery and high customer retention.

Key Responsibilities:

Customer Service & Operations Management

• Oversee end-to-end order processing to ensure timely fulfillment.

• Handle inquiries, complaints, and escalations professionally.

• Track deliveries and update customers on progress or delays.

• Manage and follow up on backorders.

• Review and approve customer claims/credit memos via SAP.

• Work with warehouse/logistics teams on order volume forecasts.

Customer Relationship Management

• Conduct regular meetings with customers and internal stakeholders.

• Follow up on overdue payments while maintaining strong relationships.

• Travel to meet suppliers when needed.

Compliance & Performance Reporting

• Ensure compliance with Security Export Control regulations.

• Prepare annual sales forecasts; update quarterly.

• Monitor and analyze monthly sales expectations.

• Present monthly KPI reports.

• Plan spare part pricing strategies based on market trends.

Team Management & Administration

• Set KPIs and departmental objectives.

• Approve leave requests and manage manpower.

• Conduct goal-setting and performance appraisals.

• Handle additional tasks as assigned.

Requirements:

• Diploma (preferably from a Polytechnic).

•Min. 3 years in customer service, order, and delivery management.

•Proven managerial experience in customer service operations.

•SAP knowledge is a plus.

•Proficient in MS Excel (VLOOKUP, PivotTables, IF functions).

•Willing to travel occasionally.

Next Step:

•Interested applicants may email your resume to [email protected] with your latest updated resume

•Only shortlisted candidates will be contacted

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