Customer Service Representative (Central,5 Days/Customer Support) - #1095871

Duties & Responsibilities: 

• Support activities of the direct work group/team, and begin to affect related activities within connected work groups/teams. Working tasks might include: 

• Handle customer inquiries and difficult complaints. Handle telephone calls and other correspondence related to orders, shipments, pricing, discounts, product complaints, adjustments, new products, returned goods, and policy and procedures. 

• Provide service and support through order entry, order status (promise and ship dates), inquiries, back-order situations, replenishment orders, and promotions. 

• Assist in analyzing customer service reports. 

• Manage all repeat orders to existing customers. 

• Identify and eliminate repetitive problems within standard administration procedures. 

 This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). 

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. 

Interested candidates may apply through the application system. Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R23111944 (Loh Hui Ru Clara)

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