Senior/Customer Service Representative - #1095851

Key Job Accountabilities:

·        Manage Customer production order releases inclusive weekend support if require

·        Drive Customer Service Index to improve operational indices for customers.

·        Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager

·        Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure

·        Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted   customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction

·        Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes

·        Handle with Shipping on inbound/outbound requests

·        Make arrangements for customer visits and maintain good relationships with customer

Required Qualifications:

·        Fresh Diploma (E3) and Degree (E4) graduate in any discipline

·        3 years of working experience in sub-contractor environment preferred

·        Strong Supply Chain background, experience in production planning

·        Preferably experienced in the area of Customer Service & Planning in manufacturing environment

·        Friendly, patient, good interpersonal and communication skills

·        Possess problem solving capability