Customer Care Representative (Open to Fresh Graduates) - #1095823

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Customer Care Representative - Your future position?

As the Customer Care Representative , you will be responsible in processing sales orders from receipt through to shipment for assigned customers or affiliates, adhering to Customer Care guidelines. You will also serve as the liaison between customers, operations, and the sales team to ensure customer needs are met efficiently and cost-effectively. You will be located in Woodlands, Singapore reporting to the ASEAN Demand Manager.

Sounds interesting? In this exciting role you also will be responsible in:

• Manage the sales order process from receipt to shipment for assigned customers, ensuring adherence to Customer Care guidelines.

• Support customers in meeting order requirements and communicate with relevant teams daily.

• Prioritize orders based on client schedules and resolve any issues or complaints.

• Confirm pricing and inventory availability, and prepare necessary documentation such as invoices and returns.

• Ensure timely dispatch and delivery by coordinating with relevant departments.

• Maintain accurate customer records and provide support for other team members' accounts as needed.

• Effectively diffuse difficult situations and resolve issues with customers.

• Identify and implement improvements in customer care.

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world.

Your professional profile includes:

• Bachelor's degree in Business Administration, Communications, or relevant fields.

• 1 to 3 years of experience in order management and direct customer-facing experience. Fresh graduates are welcome to apply!

• Basic inventory management knowledge; familiarity with SAP or order entry systems is good-to-have.

• Proficiency in Microsoft Office.

• Strong interpersonal and communication skills.

• Capable of effectively managing pressure from both customers and internal stakeholders.

• Great enthusiasm for learning and adaptability.

• Ability to showcase independence and good organizational skills.

• Fluency in Tagalog is advantageous, but not mandatory.

Our Benefits

• Attractive package with benefits.

• Excellent opportunities for progressive learning and development.

• A creative team environment that will inspire you.

• Comprehensive healthcare and retirement plan.

#LI-Onsite

#LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.