CUSTOMER SERVICE & INDOOR SALES - #1095679

Relationship:

Reports to Deputy Managing Director

Responsibilities:

·           Manage all sales inquiries and manging it through the sales process by preparing proposals to the receipt of the sales order.

·           Address customers’ inquiries and generate quotes to meet customer requirements by preparing business proposals and where appropriate propose alternatives and upsell

·           Be proactive in informing customers about exceptional events

·           Provide timely and accurate response and support to overseas agents

·           Closely follow up on previously quoted inquiries to closure

·           Follow up on leads and opportunities to add on to the company’s sales pipeline

·           Participate in meetings between operations and customer during project execution

·           Develop and nurture positive relationship with customers to ensure a high level of customer satisfaction and loyalty

·           Good knowledge of air and ocean freight is compulsory

·           Ability to use Microsoft Office suite of applications

·           Ensure all customer collections (accounts receivable) are received in a timely manner 

·           Ensure customer trades and pays within credit terms

·           Additional functions mandated by Management

Skills Set

1.        Experience – 3 to 5 years

2.        Education – Diploma or Degree with related experience is preferred

3.        Good communication and interpersonal skills – written and spoken English is a must

4.        Ability to work independently and as part of a team

5.        Strong organizational and time management skills