Residence Guest Services Executive - #1095619

Job Summary:

• Location: West Coast

• Working Hours: 5 Days, 42 hours per week (3 rotating shift)

• Salary: Up to $2500 + Medical Claim + Insurance + Incentive

Job Summary:

• Provide courteous, efficient service and respond promptly and tactfully to guest enquiries, requests, and complaints. Maintain good guest relations and professional communication at all times.

• Handle all telephone calls within three rings and manage front desk duties including cashiering, check-in/out, and adherence to standard policies and procedures.

• Take ownership of guest complaints or issues, resolve them according to procedures, and escalate or report (e.g., via glitch reports) to supervisors when necessary.

• Ensure guest room security and compliance with emergency and fire procedures; promote the use of in-room safes and follow related policies.

• Stay informed about residence facilities and local attractions to assist guests, maintain a neat appearance, and ensure a clean, organized work area.

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Benjamin Wong Fei Hong
Registration Number: R25126522
AlwaysHired Pte Ltd
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