Applications Support Engineer - #1095588

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

Key Responsibilities:

• Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)

• Troubleshoot and resolve system and application issues

• Monitor application health and system alerts, escalating issues as needed

• Log incidents and service requests in the ticketing system, ensuring timely resolution

• Coordinate with L3 teams and vendors for issue escalation and follow-up

• Perform routine maintenance tasks, such as application updates, patching, and backups

• Maintain clear documentation of issues, fixes, and procedures

• Participate in system testing, deployment, and post-deployment support activities

• Assist in user access management and configuration tasks

Ideal candidate should have/ possess:

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

• Minimum 2 years in application support or server infrastructure setup

• Experience with at least two of the following Virtualisation Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack

• Experience with cloud orchestration, configuration management and auto-scaling techniques 

• Thorough knowledge of networking, routers, switches, and WiFi setup.

• Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage

• Good knowledge of storage technologies, such as NAS, SAN, SDS

• Experience with automation tools such as Salt/Chef/Puppet/Ansible

• Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.

• Experience in using software version control

• Knowledge of IT security standards, for instance from CIS or IM8.

• Experience in IT security policy management and enforcing IT security

• Knowledge of computer hardware components and ability to restore faulty servers to working condition.

• Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.

• Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.

• Experience in system installation planning, execution, routine 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.   

Learn more about us at ncs.co and visit our LinkedIn career site.