Client Service Specialist (6 month contract). - #1095507

Responsibilities

Client Relationship Management:

• Develop and maintain strong relationships with key accounts.

• Serve as the key liaison between clients and internal departments for requests and issue resolution.

Program Implementation:

• Take ownership of new program implementations for key accounts.

• Engage in initiative and project discussions, leading and monitoring implementation progress.

Inventory Management:

• Monitor and report stockholdings

• Prepare indent reports for monthly reviews.

• Manage replenishment and inbound inventory in line with forecasts, commercial, and stockholding requirements.

Performance Metrics:

• Support monthly KPI metrics and perform root cause analysis to improve metrics and performance.

• Ensure timely submission of internal and external reports and present operational KPIs.

Continuous Improvement:

• Drive continuous improvement initiatives to meet inventory goals.

• Review work processes and initiate process improvement plans.

Transactional-Tasks:

• Effectively use the SAP system to manage a high number of material SKUs.

• Support clients in good receipt, redressing, write off, item creation, item suspension, destruction and other activities.

Requirements

• Diploma / Degree in Business Studies, Supply Chain Management or Operations Management

• Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

• Preferred knowledge of SAP system and proficient in Microsoft Office tools and related software

• Strong analytical, problem-solving, communication and process mapping skills.

• Entry level candidates are welcome to apply