Assistant Engineer - L1 Support (DS/EZ) - #1095381

Account Setup and Configuration:

Create user accounts and configure access rights in accordance with company policies

Ensure that users have the necessary permissions to access required systems and resources

Laptop Provisioning:

Prepare, provision, and test laptops, ensuring they are equipped with the necessary software, security patches, and user-specific configurations

Install and configure essential applications such as office productivity tools and any specialized software relevant to the user’s role

Liaise with Users:

Collaborate closely with users to address inquiries and effectively coordinate all onboarding activities

Technical Support:

Manage user-raised tickets, ensuring timely responses and resolutions

Provide level 1 support by assisting with user inquiries, technical troubleshooting, and other technical challenges, and escalate issues to higher-level support as needed

Misc:

Prepare and maintain detailed documentation, including user guides, process workflows, ensuring all resources are up-to-date and easily accessible

Perform any ad-hoc duties as assigned