Customer Service Executive - #1095172

ABOUT GAIN CITY

At Gain City, we’ve been delivering trusted expertise and quality solutions in consumer electronics, air-conditioning, and home appliances since 1981. As a household name in Singapore, we take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres islandwide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership, and make a real impact.

ABOUT THE ROLE

The Customer Service Executive will mainly support all campaigns focusing on the new audience segment of group buy projects and to build a community within the audience segment. The project aims to provide necessary appliances for a house based on the house type, owners' needs and product price range.

KEY RESONSIBILITIES

• Identify target audiences, objectives and desired outcomes of marketing campaign

• Development of key marketing messages and integrated plans, content and creative works for B2C lead generation campaigns

• Support the development of collaterals to promote and sell our products, handle requests and enquiries on promos, assist in creating a special bundle package for different segment of customers

• Set up and manage the telegram community for Group Buy and ID Projects

• Planning of community engagement events

• Conduct canvassing call to generate leads

• Research and develop competitor analysis

• Generate report and evaluate campaign performance

• Develop and sustain strong working relationship with all stakeholders, both internal business units and external vendor & agencies

• Monitoring and reply to enquiries and feedback on social and communication platforms (ie, FB, IG, Whatsapp, Telegram, Email, Google Review)

QUALIFICATIONS AND REQUIREMENTS

• Diploma in Marketing, Business or equivalent

• Minimum 2 years of experience in digital marketing activities

• Good working knowledge of social media platforms

• Experience in planning and organizing physical events

• Highly organized and able to perform under pressure

• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines

• Strong interpersonal and good verbal and written communication skills

• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required