Executive, Training & Support Administration - #1094967

He/she will be responsible for driving good practices and ensuring the sales force fulfil the required expectations by the company/industry standards in the following key areas:

• Perform due diligence monitoring, activate needed service recovery, apply preventive measures in proper sales advisory, and replace policies and supervisory duties, which include:

  • Conducting reviews on sales documentation and supervisory duties

  • Preparing audit reports and management updates

  • Applying safeguards, controls and appropriate corrective measures in upholding expected conduct

  • Managing data and conducting trend analysis

• Establish, review, and update SOPS, frameworks, and policies according to company, industry, and regulatory developments.

• Support in upholding sales advisory expectations by:

  • Ensuring forms, handbooks, guides, checklists, system requirements, and training materials are current and accurate

  • Handling related enquiries

• Prepare and conduct briefings and training for the sales force as needed

• Undertake projects and execute activities assigned to the team

Requirements:

• A minimum diploma in any field of study is required.

• At least 2 years of experience in training and competence/compliance audit in the Financial Services industry

• Knowledge and experience in life insurance sales processes

• A good understanding of industry regulations and guidelines, e.g. FAA and LIA MUs & MCs, would be an advantage

• Possess the relevant licensing examinations: CMFAS Module 5, 9, 9A, and Certificate in Health Insurance or equivalent

• Professional qualification in AFC, AFP, ChFC, etc, would be an advantage