Team Leader (Data Center) - #1094952

Key Responsibilities: 

Team Leadership: 

1. Oversee and manage a team of field service technicians, ensuring they are well-trained, motivated, and equipped to deliver high-quality service. 

2. Provide guidance, support, and mentorship to team members. 

3. Assign tasks and monitor progress to ensure deadlines are met. 

4. Evaluate team performance and provide feedback。 

Technical Leadership and Training:  

1. Develop and deliver technical training programs for junior engineers and ongoing professional development for existing engineers. 

2. Stay up-to-date with industry trends and technological advancements, including servers from Inspur, Dell, HP, Lenovo, etc. 

3. Assist in the development and implementation of technical standards and procedures. 

Operations Management: 

1. Coordinate field service activities, including scheduling, dispatching, and resource allocation. 

2. Monitor and track key performance indicators (KPIs) to measure team efficiency and effectiveness. 

3. Identify and implement process improvements to optimize field service operations. 

4. Manage inventory of parts and equipment. oEnsure compliance with safety regulations and company policies. 

Customer Relationship Management: 

1. Build and maintain positive relationships with customers. 

2. Address customer concerns and resolve issues promptly. 

3. Ensure customer satisfaction through excellent service delivery. 

Backup and Support:  

1. Provide coverage for team members in case of emergencies or urgent leave. 

2. Handle complex and challenging technical issues that require advanced troubleshooting. 

Technical Proficiency:

1. Demonstrate proficiency in Linux-based commands and scripting.  

2. Collaborate with project managers on deployment projects, providing technical expertise and support.

Qualifications:  

1. Proven track record of leading and managing field service teams. 

2. Strong technical expertise in one or more of the followings: o

• Hardware: AI servers, HPC clusters, PowerEdge servers, EMC storage, ProLiant servers, 3PAR storage, ThinkSystem servers, ThinkAgile infrastructure,  

• GPU Accelerators & Memory: NVIDIA DGX, AMD Instinct MI, GDDR6, GDDR6X, HBM etc. 

• Operating Systems: Linux (Ubuntu, CentOS, Debian, Red Hat), Windows Server, VMware ESXi  

• Networking: Ethernet, Fibre Channel, InfiniBand, network protocols (TCP/IP, iSCSI, NFS)  

• Storage: SAN, NAS, RAID configurations, storage protocols (SCSI, iSCSI, Fibre Channel) 

4. Excellent communication and interpersonal skills. 

5. Ability to prioritize tasks and manage multiple projects simultaneously. 

6. Problem-solving and decision-making skills. 

7. Strong customer service orientation. 

8. Proficiency in using field service management software and tools.