F&B Supervisor - #1094694

Key Responsibilities:

Member Experience & Service Excellence:

·       Provide a warm, professional, and personalized greeting to club members and their guests.

·       Ensure prompt and accurate food service, maintaining efficiency and attention to detail.

·       Deliver a high level of hospitality that aligns with the club’s standards, creating a welcoming and enjoyable atmosphere for members.

·       Follow the club’s service sequence to ensure a consistent and refined dining experience.

·       Possess thorough knowledge of the menu, including ingredients and preparation, to confidently provide recommendations and enhance the dining experience.

Operational & Administrative Support

·       Provide essential administrative and operational support to the Restaurant Manager and Banquet Manager, ensuring the smooth and efficient running of daily operations.

·       Attend and actively participate in daily F&B briefings and ensure all important information are communicated to the team

·       Work collaboratively with the Restaurant & Banquet Manager to manage day-to-day administration such as updating Point-of-sales, menu updates, discounts, menu engineering etc.

·        Guest Experience, Upselling & Service Leadership

·       Maintain a strong presence on the floor during service periods, ensuring the guest experience is smooth, personalized, and in line with the club’s standards.

·       Lead by example in recommending food and beverage pairings, particularly wine, to enhance the dining experience and drive upselling initiatives.

·       Bar Knowledge is an advantage

·       Train and support service staff in confidently upselling key dishes, wines, and promotions through strong menu knowledge and guest engagement techniques.

·       Monitor and ensure adherence to the restaurant’s service sequence and hospitality standards to deliver a consistently high-quality experience.

Operational Efficiency & Cleanliness:

·       Set up and reset tables efficiently to minimize wait times and maintain a smooth flow of service.

·       Ensure all dining areas, workstations, Bar, Coffee station and service areas meet the highest standards of cleanliness and hygiene.

·       Regularly check and replenish table settings, condiments, and napkins for the convenience of members.

·       Maintain food quality, presentation, and service speed in line with club expectations.

. Menu & Event Coordination

·       Oversee the production, formatting, and quality control of all menus, wine lists, event signage, and food tags for the restaurant, bar, and banquet functions.

·       Ensure all materials reflect current offerings, are aligned with brand standards, and are prepared on time for regular service and events.

·       Assist with the execution of private functions and banquet events by maintaining a visible operational presence and supporting team coordination during peak times

Teamwork & Communication:

·       Collaborate effectively with team members and kitchen staff to ensure smooth service.

·       Actively participate in team briefings and contribute positively to internal communication

·       Communicate professionally with supervisors to address any service-related concerns or improvements.

·       Assist with additional tasks as needed to support the overall operation of the club’s dining facilities.

Requirements:

Qualifications & Skills:

·       1-2 years of experience in a similar role, preferably within a private club, high-end restaurant, or hospitality setting.

·       Proficiency in English, with strong communication and interpersonal skills.

·       Customer-focused with a friendly and professional demeanor.

·       Ability to build rapport with club members and maintain a high level of discretion and service.

·       A proactive and cooperative team player.

·       Ability to perform under pressure while maintaining enthusiasm and professionalism.

Physical Requirements:

·       Ability to handle and carry trays with food and beverages.

·       Willingness to work flexible shifts, including weekends and public holidays, to accommodate club operations.

·       Comfortable working in a fast-paced, high-pressure environment.

Ability to stand for extended periods during service hours