Helpdesk Ops Support Executive (Microsoft 365) - #1094637

About the role
We are looking for Helpdesk Ops Support Executive with mandatory skills in Microsoft Office 365. This is a 1 year contract position.

What we offer:

• Salary: Up to $2700 (Company does not provide bonus)

• Work location: Ang Mo Kio Area

• Working Hours: Mon to Thurs: 8.30am to 6pm, Fri: 8.30am to 5.30pm

What we're looking for:

• Singaporean (Need to clear mandatory background check)

• 1 - 2 years of experience in IT helpdesk/technical support

• Must have experience supporting Microsoft Office 365

• Familiarity with Microsoft Dynamics AX 2012 (preferred)

• Higher Nitec / Dip in IT

What you'll be doing:

GMS Application Helpdesk - Level 1 support to Grant Management System, Incident Management and Reporting

• Supporting the Service Desk and performing 2nd level support to incoming queries (including analysing and troubleshooting).

• Tracking and liaising with internal team to ensure that problem tickets are closed in timely manner

• Liaising with external client IT team to ensure that problem tickets are closed with right governance process

• Assist in the User ID management support and queries

• Perform level 1 support for Secured FTP interfaces with external agencies

• Provide immediate guidance to end users with good quality documentation

ES Recruitment Pte Ltd 09C4235
Jess Hong R1219860