Manager [Body & Paint] - Automotive Industry - #1094599

Purpose
The Body Shop Manager is responsible for overseeing the daily operations of the Body Shop, ensuring high-quality standards and timely delivery of repair jobs. This role also contributes to achieving department profit targets while maintaining customer satisfaction and managing costs efficiently.

Key Responsibilities

• Manage and supervise Body Shop staff, ensuring adherence to deadlines, productivity targets, and quality standards.

• Conduct daily briefings to monitor staff attendance, productivity, safety protocols, and overall Body Shop operations.

• Ensure timely completion of repair jobs, conducting regular follow-ups to meet delivery deadlines and customer expectations.

• Enforce consistent quality control by ensuring correct use of tools and adherence to proper repair methods, achieving zero return jobs.

• Implement protection measures for customer vehicles, ensuring their belongings are handled with care and respect.

• Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.

• Monitor supplies and consumables to control usage, reduce wastage, and ensure cost efficiency.

• Develop and implement systems to track repair progress, with processes in place to manage delays and overdue cases effectively.

• Identify opportunities for process improvements and streamline operations to enhance efficiency within the Body Shop.

• Generate and distribute regular reports on repair status, Body Shop performance, and key performance indicators (KPIs) to management

Requirements

• Strong customer service skills with the ability to handle complaints and ensure customer satisfaction.

• Detail-oriented with a focus on maintaining high standards of quality and safety.

• Ability to work under pressure and meet tight deadlines while maintaining quality.

• A background in automotive engineering or related technical fields is a plus.