Training & Documentation Lead | Robotics | JIAW (ID: 674378) - #1094568

Company Overview

Join an award-winning robotics company and be a part of the team that is revolutionizing the commercial cleaning industry! We are seeking a talented Technical Documentation Writer to join a passionate team and help to create documentation. You will work with engineers, product managers, and other technical writers to create clear, concise, and engaging documentation for company’s commercial cleaning robots. You will play a critical role in ensuring customers have the information they need to make the most of products. With a commitment to excellence and a culture that celebrates innovation, creativity, and teamwork, we are a company that truly values employees.

Key Responsibilities:

1. Establish and enforce documentation standards, style guides, and best practices to ensure consistency and clarity.

2. Service Manuals:

·         Develop and maintain detailed service manuals for new and existing cleaning robot products.

·         Ensure manuals are tailored for both on-ground technicians and end customers, providing clear instructions for installation, operation, maintenance, and repair.

·         Collaborate with engineering and product teams to gather technical details and validate accuracy.

3. Troubleshooting Documents:

·         Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.

·         Organize and present troubleshooting steps in a logical and user-friendly manner.

·         Continuously update documents based on feedback and product updates.

4. Software Release Notes:

·         Write and distribute software release notes to inform customers of new features, bug fixes, and improvements.

·         Ensure release notes are clear, concise, and aligned with the software development team’s updates.

·         Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.

5. Product Upgrade Documentation:

·         Develop documentation to support product upgrades, including step-by-step instructions for dealers and customers.

·         Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.

·         Ensure all upgrade documentation is accurate, up-to-date, and accessible to relevant stakeholders.

6.   Collaboration and Continuous Improvement:

·         Partner with cross-functional teams, including engineering, product management, customer support, and marketing, to gather information and ensure documentation meets user needs.

·         Review and update existing documentation to reflect product changes, improvements, and customer feedback.

·         Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.

7.   Training Development & Delivery:

·         Design and deliver comprehensive training programs for service teams, ensuring they are equipped with the latest knowledge on hardware, software updates, and troubleshooting procedures.

·         Create engaging training materials, including manuals, e-learning modules, and hands-on exercises to enhance knowledge transfer.

·         Regularly assess the effectiveness of training programs through feedback, tests, and performance metrics, refining content as needed

Qualifications & Experience:

·         Bachelor’s degree in Technical Writing, Communications, Engineering, or a related field.

·         5 to 8 years of experience as a Technical Writer, preferably in the robotics, consumer electronics, or product manufacturing industries.

·         Proven experience writing service manuals, troubleshooting guides, and software documentation.

·         Familiarity with robots or commercial cleaning products is a plus.

·         Strong presentation and communication skills for delivering training to technical teams.

·         Professional writing, editing, and proofreading skills with a keen eye for detail.

·         Strong technical aptitude and ability to understand complex product functionalities.

·         Ability to work independently and manage multiple projects simultaneously.

·         Ability to manage multiple projects simultaneously in a fast-paced environment.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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