HR & Payroll Support Executive - #1094339

Working location: Ang Mo Kio

Mon to Fri 5 days work

Salary: up to $3,500

Experience in payroll suport (Need to liaise clients from Malaysia)

Job responsibilities:

• Provide first-level support such as system setting, onboarding, payroll processing and etc.

• Respond to user requests and inquiries via phone, email, or ticketing system.

• Troubleshoot and resolve system issues, such as login problems, data errors, or functionality errors.

• Escalate complex issues to the second-level support team or the vendor as needed.

• Resolve customer complaints, feedback, and inquiries in a professional and courteous manner.

• Provide information and assistance regarding our products and services.

• To generate monthly reports on Support Performance for Evaluation.

Job requirements:

• Bachelor’s degree in Computer Science, Information Technology, Human Resource or related field.

• Able to communicate, Read and Write in Malayu to handle clients from Malaysia

• Minimum 2 years of relevant working experience in HR/Payroll.

• Knowledge of HR processes and best practices (Malaysia).

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)