Client Service Administrator - #1094201

Key Responsibilities

• Prepare monthly stockholding and indent reports for reviews.

• Liaise with clients, warehouse, forwarders and suppliers on incoming shipments, ensuring on time receiving of shipments into system

• Liaise with warehouse to provide necessary documents to clients when required

• Raise incoming shipment POs requested by clients on timely basis

• Raise PO for sell-ins on a timely basis

• Reviews slow moving items, block inventories according to excess and obsolescence policy and perform stock adjustments and write-offs per guidelines.

• Handle inventory issues internally and externally with clients in a service-oriented manner.

• Prepare and submit monthly/quarterly inventory reports to clients for regular verification and stocks disposal.

• Liaise with warehouse for item conversions.

• On-time Administration of Billing and Reporting to Client.

• Perform clients VAS billings, ensure all billings are done accurately and on-time.

• Handling Customer & Product Complaint.

• Support the Client Service team to follow up on assigned task and closing the assigning tickets within the set timing, Scheduling & Handling Secondary Redressing Requirements.

• Co-ordinate and follow through all redressing task and activities of the team with relevant stakeholders within the company and clients’ office till completion.

• Translate order into scheduling of all redressing activities in the production, so that the optimal throughput is achieved.

• Oversee production turnaround time by monitoring progress of finished goods and sub-components, and ensure that orders are completed within target turnaround.

• Expedite urgent redressing request, and provide update of redressing status to clients

• Monitor Production Plan by expediting delivery and following up on material shortages.

• Generate and provide stock disposal reports to clients on a monthly/ quarterly basis.

• Compile miscellaneous report as per client’s requirements on a regular basis.

• Provide support to the client service team in adhoc report retrieval.

 Requirements

• Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.

• At least 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

• Strong analytical, problem-solving, communication and process mapping skills.

• Working knowledge of SAP system and proficient in Microsoft Office tools and related software.