Concierge - #1093725

Responsibilities

• Oversee the day-to-day operations of Concierge Counter

• Attend to customer enquiries & feedback

• Manage gift voucher sale and reimbursement

• Support the mall's marketing activities and perform general admin duties

• Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment

• Be mall ambassadors by providing exemplary customer service

• All other matters relating to Customer Service and Concierge Counter

• Undertake ad hoc projects and responsibilities that may be assigned from time to time

Job Requirements

• At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry

• Proficient in MS Office suite, especially Microsoft Excel

• Pleasant disposition with outstanding communication, problem solving and negotiation skills

• Ability to multi task with high level of initiatives

• Team player with ability to work independently

• Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs

• Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm

• First aid and AED training an added advantage

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to [email protected]

Berlyn Lum Miao Yu

Registration Number: R1766577

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705