Senior / Claims Specialist - #1093718

We are seeking a dedicated and detail-oriented Claims Specialist to manage and assess claims related primarily to all classes of claims. Candidates must have primary experience in Non-Motor and Travel claims, along with a basic understanding of Motor claims.

The ideal candidate will have strong analytical skills, a customer-first approach, and the ability to process claims efficiently while ensuring compliance with policy terms and internal standards.

Key Responsibilities:

• Proactively manage claims from notification to closure, process and assess the company’s liability and settle claims in accordance with claim department’s guidelines and authority limit.

• Work with Claims Lead to develop, iterate, document and execute claims strategies taking into account uncertainties, key decisions, and potential outcomes.

• To conduct file reviews or audit and assist in the resolution of any issues identified.

• To identify process improvements, providing feedback to reduce rework or errors and escalate any blockages to the head of department where necessary.

• To compile statistics and prepare reports for Management.

• Ensure prompt follow-up to enquiries and requests from internal and external parties including intermediaries and policy owners.

• Ensure compliance with service standards & document turnaround time.

• Support other ad hoc duties or projects as assigned.

Requirements:

• Diploma holder and above, with at least 3 years of relevant claims experience in the insurance industry.

• Certificate in BCP, PGI and CGI.

• Has a positive attitude and a team player.

• Able to work independently.

• Customer-oriented with excellent people skills.

• Good IT knowledge and competent in MS Office application.