IT System Support Engineer (L2 support, Night fixed shift) (ID: 671076) - #1093677

• 11pm to 7am | Monday to Friday

• Permanent role

• Provide Level 1 to Level 2 infrastructure, network, and internal systems support for the organization.

• Act as the first point of contact for internal users regarding issues related to computers, printers, IT hardware, and system usage.

• Assist senior IT staff with testing, implementing, and supporting new system functions, including training and hyper-care activities.

• Support senior IT personnel in coordinating with the central IT team on security and compliance matters.

• Assist with the procurement, installation, configuration, and support of IT fixed assets; ensure asset and license information is properly documented and maintained for review by senior team members.

• Perform regular internal IT audits and reviews based on established IT policies and procedures; report any non-compliance issues to senior staff.

• Follow guidance from the IT Support Manager and Senior IT Support Engineer to maintain a comprehensive knowledge base and FAQs, and to improve troubleshooting practices.

• Support continuous improvement by assisting senior engineers in identifying and addressing recurring IT issues.

Requirements:

• Diploma or bachelor's degree in information technology or a related field.

• Minimum of 3 years' experience in a similar IT support role.

• Knowledge of SAP, Oracle Application Server, and MySQL is advantageous.

• Strong problem-solving skills and the ability to work independently in a fast-paced environment.

• Demonstrated proactiveness and teamwork, with a positive attitude and strong communication skills.

• Experience in a manufacturing environment, shop floor control systems, or network/server support is highly desirable.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License NO.: 01C4394

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